Shipping policy

Here is what to expect when you order from High & Bury. Delivery estimates include both the time needed to prepare your order and the time it spends with the carrier.

Delivery at a glance

Destination: United Kingdom.
Standard delivery: free, with no minimum spend.
Handling: 1–3 business days.
Estimated total delivery: 7–14 business days, including handling, from the applicable processing start date.
Order cut-off: 12:00 PM GMT (UTC+0), Monday–Friday.

Where we deliver

We deliver to England, Scotland, Wales and Northern Ireland. Jersey, Guernsey and the Isle of Man are not included in the current delivery area. The available delivery option is shown after you enter your address at checkout.

When processing starts

Orders placed before the cut-off on a business day begin processing that day. Orders placed later, at weekends or on UK bank holidays begin processing on the next business day. Business days for handling and transit are Monday–Friday, excluding UK bank holidays.

Dispatch and import charges

High & Bury is a UK business, and orders are fulfilled and shipped through international suppliers and logistics partners. Our Chichester business address is for correspondence; it is not our dispatch warehouse or return facility. Your dispatch email provides the shipment and tracking details for your order.

We cover applicable import duties, import taxes and customs clearance charges. You will not be asked to pay these charges at delivery. Standard UK delivery is free. Displayed GBP prices include any applicable taxes, and no extra tax is added at checkout. The final order total is shown before payment.

Tracking your order

A dispatch email provides your tracking number when the order is handed over for delivery. Carrier scans can take time to appear, so a new tracking number may not show movement immediately.

Visit Track Your Order and enter your tracking number, or your order number together with the email address or phone number used at checkout. You can also use the tracking link in your dispatch email. If tracking does not work or the order is beyond its estimated delivery window, email hey@highandbury.com with your order number.

Delays, damage and missing parcels

Delivery dates are estimates. If there is a delay, contact us and we will check with the delivery partner. We will let you know about a material delay and explain the available options; this does not limit your cancellation or refund rights.

If a parcel is marked delivered but you cannot find it, check the delivery location and anyone who may have accepted it, then contact us. For damaged or incorrect items, include photographs where reasonably possible. Report problems promptly so we can investigate; a short reporting deadline does not remove your statutory rights.

Address changes and cancellations

Check your address carefully before ordering. Contact us as soon as possible if you need a correction or want to cancel. We will try to stop or amend an order before dispatch. If it has already shipped, your applicable cancellation and return rights still apply. Read our Returns & Refunds Policy.